Work For Apple: Follow These Steps To Get A Job With Apple From Home
Apple is hiring you to work from home (or anywhere you have the internet)! And unlike other work-at-home jobs you may find, these positions offer great pay and benefits. Plus, Apple will send you all the equipment you need to get the job done. Sounds too good to be true? Let’s take a look at what you need to start working with Apple and how to apply for these jobs.
How to work for Apple from home?
Apple is hiring for various jobs that allow you to earn money from home. They have several open positions and are hiring new staff regularly.
Some of the remote jobs at Apple that you can do from home are:
- Customer service team manager
- Equipment Usage Advisor
- AppleCare Advisor
- Contract administration
- remote customer service
- Applecare Area Manager
- Technical support via chat for Apple iTunes
- Consultant at home via chat (the most popular position)
As you can see, the positions to work for Apple from home are related to customer service.
What do you need to work for Apple online?
In general, to work remotely with Apple, you will need a landline phone and a quiet environment in your home to work.
Because some of the customer support is also chat-based, you’ll also need basic computer skills and a stable internet connection (minimum 2 Mbps speed required).
Some experience in troubleshooting or customer service will also help. You should be familiar with Apple products, although this is NOT necessary.
As one of the benefits, Apple’s home consultants (known as At Home Consultants ) also receive brand new iMacs to start working on.
Work hours at Apple
Some positions offer part-time jobs and others full-time. Most customer service positions require a minimum of 20 hours per week, in 6-hour shifts per day.
Note: Hours may vary from time to time and you may occasionally be working on weekends.
Not all positions offer flexible hours, as your hours will be subject to Apple’s customer service hours. So if you’re looking for flexibility, working at Apple might not be ideal for you.
How much does Apple pay its home workers?
Home-to-home Apple Consultant salary varies based on your qualifications. However, the pay is competitive and Apple will discuss the rate with you when offering you the job. It’s usually reasonable to expect $14 an hour or more, but again, nothing is guaranteed.
The pay for Apple remote jobs is not the same for everyone. Your training, experience, and also your geographical location will be factors to take into account.
Apple promises high-level training opportunities to help you perform your job roles and prepare you to reach the next level. Apple loves to promote its employees, and its employees at home are no exception.
Requirements to work for Apple providing customer service
For home-based customer service positions open this year, Apple asks that you meet these requirements:
- 1-2 years of customer service/support environment experience or equivalent experience
- Ability to solve problems
- Organizational, written, and verbal communication skills
- Typing, minimum 40 words per minute
- Discipline to work remotely from home
- Availability to attend approximately 3-4 weeks of online training on a set schedule that may include weekends.
- Flexibility to work shifts between 7:00 am CST and 11:30 pm CST, including weekends.
- Complete a pre-employment screening and criminal history application
- Preferred: Basic knowledge of Apple products
Working at Apple, you must be able to multitask across systems and applications, analyze and resolve a variety of complex technical issues, and navigate comfortably in a Windows environment or the iOS system.
You can work from any country! Your location doesn’t matter. Unless the job ad specifically states that you must live within 100 miles of a specific location, you may apply from anywhere (NOTE: US residents have a preference).
What does the Apple advisor do at home?
When you work as an Apple customer service agent, you will typically be serving customers in the AppleCare program. This is the support service for customers who have problems with Apple products and services.
Your job will be to answer customer calls or solve technical problems through Apple chat. You’ll need to answer their questions and make sure customers have a great experience when contacting Apple.
Like any customer service job, you have to be a good listener so that you understand what the customer’s problem is, and then be polite when solving the problem. Apple is a company known for its excellent customer service, so your work must live up to this expectation.
Apple has a wide range of products, but don’t worry: you won’t have to become an expert on all of them.
How to apply to work with Apple from home
To view a list and apply for Apple jobs, visit the Apple jobs site for your country:
After submitting your application online and being accepted, you will receive an email to set up a phone interview. Apple will then schedule a second interview via Skype. If both interviews go well, they will check your background and send you a job offer.
Upon completion of the interview process, Apple will contact you to take an exam. It is recommended to study the iTunes support page to brush up on your knowledge of Apple and to pass the hiring exam.
Important: The application process can be lengthy, taking several weeks to complete before you receive a job offer and start training.
The documents you need to sign and submit are often lengthy and will be sent to you via FedEx after you receive and accept a job offer.
Apple will only notify you if they are interested in scheduling an interview with you. If you have never been contacted for an interview, don’t expect another message. You can reapply at a later date if you are not hired.
Apple keeps your resume on file for a year, so if they don’t contact you, they’ll likely call you months later for an interview. You can also put your resume on a site like LinkedIn and you may be hired to find other open positions.
Before you start working for Apple, you must sign a confidentiality agreement (known as a Non-Disclosure Agreement or NDA). Through this agreement, you must affirm that you will not disclose Apple information to third parties.
If you have questions or concerns about how to start working for Apple from home or about the requirements to work at Apple, leave us a comment and we will do our best to help you.
